Refund policy

Returns and Cancellations

SWAT Optics products.

Optics we manufacture carry a 30-day return window. Products we resell from other brands are final sale. Find your section below.

SWAT Optics is a brand of Wizhunt Inc., a Texas corporation.

SWAT Optics products

Applies to optics manufactured by SWAT Optics, including the HSS DMR line.

You have 30 days from delivery to request a return for a full refund. No restocking fee. The request must reach us within 30 days — the optic itself can arrive after that, as long as you contacted us in time.

To qualify, the optic must meet all four of these conditions:

  • In the original packaging
  • All accessories included — mount, kill flash, flip caps, throw lever, lens cloth, battery
  • No ring marks, scuffs, scratches, or finish wear anywhere on the tube, turrets, screws, or body
  • No modifications

We inspect against these four conditions and nothing else. If the optic meets them, your refund is approved.

You may mount and shoot the optic. We build these to be evaluated on a rifle, and you cannot judge a reticle from a tabletop. Mount it, zero it, take it to the range. Just use quality rings and return it unmarked. An optic that comes back with ring marks, scratched turret screws, or a scuffed tube cannot be sold as new, and we cannot accept it.

You are responsible for return shipping on a change-of-mind return. Use a trackable, insured service. Until the package reaches us, it is at your risk — if it is lost or damaged in transit, the claim is with your carrier, which is why insurance matters.

If the problem is ours, it is on us. If your optic arrives defective, damaged in transit, or is not the model you ordered, we cover return shipping, and there is no fee of any kind. Contact us right away and send photos of any visible damage.

All returns require approval before you ship. Email scott@swatoptics.com or call 325-895-1656. We respond to return requests within two business days. We will confirm the return and give you the shipping address. Packages sent without approval may be delayed or refused.

We record the serial number of every optic we ship, and returns are verified against that record before a refund is issued.

This section applies to retail purchases only. Dealer, wholesale, and volume orders are governed by the terms of that purchase agreement.

Products from other manufacturers

Applies to Holosun, Primary Arms, Sig Sauer, Aero Precision, AGM, RIX, and every other brand we resell.

All sales are final. If we accept a return or cancellation as a courtesy, a 10% fee may apply, and packing, shipping, and restocking charges may be deducted.

To be considered, the item must be unused, in the same condition you received it, and in its original packaging. Contact us for approval before shipping anything back. Proof of purchase is required.

Warranty claims on these brands go directly to the manufacturer. Holosun, Sig Sauer, and the others each run their own warranty service, and contacting them directly is faster than routing through us. We are glad to help you find the right contact.

For anything that is not a warranty claim, come to us first. Do not ship a return to the manufacturer.

Cancellations

Before your order ships — contact us, and we will cancel it for a full refund.

After a label has been created and the order packed — a 10% fee may apply, since the work and shipping cost have already been incurred.

After the order has left our custody — it becomes a return. See the section above that matches your product.

Items we cannot accept back

  • Gift cards
  • Downloadable software products
  • Gas masks, respirators, and similar personal protective equipment, once opened
  • Hazardous materials, flammable liquids, and compressed gases

Refunds

Once your return arrives, we inspect it and notify you by email, text, or SMS. We complete inspection and issue approved refunds within five business days of receipt. We will tell you if a refund is declined and why.

Refunds go back to your original payment method. Your bank or card issuer typically posts the credit within three to ten business days after we process it.

If your refund has not appeared:

  1. Check your bank account again.
  2. Contact your credit card company — there is often a delay before a refund posts.
  3. Contact your bank.

If you have done all three and still have not seen it, email scott@swatoptics.com and we will track it down.

Governing law and dispute resolution

This policy and any purchase from SWAT Optics are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

Talk to us first. If you have a dispute, email scott@swatoptics.com describing the issue and what you want. Most problems are solved in a phone call. Please give us 30 days to resolve it before initiating formal proceedings.

Small claims. Either of us may bring a qualifying claim in small claims court in Denton County, Texas, instead of arbitration. This is usually the fastest and cheapest option for both sides, and nothing here prevents you from using it.

Arbitration. Any dispute not resolved informally and not brought in small claims court will be settled by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Arbitration will take place in Denton County, Texas, or by phone or video if you prefer. The arbitrator's decision may be entered as a judgment in any court with jurisdiction.

Individual claims only. Disputes are resolved individually. Neither of us may bring a class, collective, or representative action, and the arbitrator may not consolidate claims.

You can opt out. If you do not want to be bound by the arbitration and class waiver terms, email scott@swatoptics.com with your name, order number, and a statement that you are opting out, within 30 days of your purchase. Opting out does not affect any other part of this policy, and it will not affect your order or your return rights in any way.

Nothing in this policy limits rights you have under applicable consumer protection law that cannot be waived by agreement.

Questions

Email: scott@swatoptics.com
Phone: 325-895-1656, 9 AM–9 PM CST

Returns address (only after approval):
Wizhunt Inc. / SWAT Optics
1079 W Round Grove Rd, Suite 300-250
Lewisville, TX 75067